It appeared that the hotel was very short of staff as I could only see one other person apart from the receptionist in the building and it looked like their job was to bring the food out. By this time I was feeling quite sorry for the lady. I too waited upon finishing my drink to see if she would come over and offer me another one. The 2 men on the table next to me were waiting a long time for the lady to ask them if they wanted their drinks refilled. I watched as one man who had clearly done a long days work gave up waiting for a drink and seat in the restaurant as the lady was taking a long time to see to other guests. It quickly became clear that she was not managing to do any of these with success. She also had to seat guests asking for a table in the restaurant. It appeared that her job was to provide drinks and take food orders from guests at the bar as well as drinks orders and drink service in the restaurant. Rather than being staff in a hotel she looked like she had just popped in on her way home from doing the weekly family grocery shop. Underneath was a t-shirt of some sort and ski pants. She wore a grey hoody with fur around the collar. Initially I wasn't sure if she was staff. I went to the bar where the lady behind the bar served me. While my wife settled in our room I went off to explore. She was an absolute star!! Our bed was super comfortable and everything was clean and tidy. She checked us in quickly and we had the most lovely room. We were greeted on the evening of 19th October by the most lovely receptionist who was friendly, welcoming and helpful. We actually extended our stay a night - a Saturday night, mind you - and they were kind enough to give us the rate we had procured on Trivago. There are pleasant surprises, such as the hot cocoa/coffee/tea bar in the lobby, the wood fire, the tree-filled dining area draped in twinkling lights, the plush moose hiding in every room and available for a nominal fee to support a local children's charity, and a small gift shop. Were the staff helpful? Very helpful, friendly, competent. Was the breakfast buffet satisfactory? Very much so. Could they use defoamer in the whirlpool? Yep. Could a few dollars here and there spruce it up? Sure. Once I read the more recent reviews I was a bit concerned. We picked this a few days before a spontaneous trip to Vermont - I didn't want to stay anywhere with a numeral in its name, which my husband wanted, so we compromised with this. Blackout curtains are provided and rooms also feature a private bathroom with a shower/tub combination.Not sure why there is such a spate of one-star reviews for 2022. Air-conditioned guest rooms include cable TV, a desk, refrigerator, microwave, coffee maker, and ironing amenities. There is also a hot tub in the indoor pool area. Room service can be ordered in the evening. There are pet-friendly accommodations in select rooms. Concierge services are available and complimentary WiFi is available in all areas of the hotel. The front desk is available 24 hours a day. Conference rooms are available for small meetings and events and the hotel has self-serve guest laundry facilities. The Fireside Inn & Suites West Lebanon hotel offers an indoor pool and lounge area that is open year-round and a fitness center. There is a terrace and a lobby lounge area with a fireplace. Rollaway beds are available for a small fee. There is also free onsite parking for all hotel guests and connecting rooms are available. A restaurant and bar are available and the hotel provides a complimentary breakfast buffet every morning. The Lebanon Municipal Airport is just minutes away. This hotel is also close to the New England Transportation Institute and Museum, Lebanon Opera House, the Montshire Museum of Science, and Dartmouth College. The Fireside Inn & Suites West Lebanon hotel is located in the heart of West Lebanon, within walking distance of the Main Street Museum.
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